Refund policy

1. Warranty and Return Policy

At Dar Alamana we strive to provide our customers with high-quality products and excellent service. Please read our warranty and return policy carefully to understand your rights and responsibilities.

2.       14-Day Free Return/Warranty:

·         We offer a 14-day free return/warranty period on all products, starting from the date of purchase.

·         This policy applies unless the product has been damaged due to customer mishandling or improper use.

 

3.       1-Year Warranty:

·         All products are covered by a 1-year warranty against manufacturing defects.

·         For warranty claims made after the initial 14-day period, customers are responsible for shipping charges.

 

4.       Return Refunds Conditions:

·       Refunds will be done only through the Original Mode of Payment and will be processed within 3 to 7 days depends on the issuing bank of the credit card.

·       We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

5.       Warranty Claims:

·         In the event of a warranty claim, the product will either be replaced or repaired, depending on the nature of the defect.

·         If the exact model is unavailable, a suitable replacement model will be suggested.

·         If the customer does not agree to the replacement model, a refund will be issued. The refund amount will be calculated based on the number of months the product has been used versus its original value.

 

Additional Points

·         Compliance with local laws and regulations: Our warranty and return policy adhere to the consumer protection laws of the United Arab Emirates (UAE).

·         Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns regarding warranty claims or returns. Please don’t hesitate to contact us at support@daralamana.com

·         Extended Warranty Options: Customers have the option to purchase extended warranty coverage for an additional fee, providing added peace of mind. Please don’t hesitate to contact us for more details at support@daralamana.com 

CANCELLATION POLICY: -

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 3 to 7 days for the refund transfer to be completed.

Please note that this warranty and return policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our customer service team.

Thank you for choosing Dar Alamana. We value your business and look forward to serving you.

Revision: 01, dt 23 March 2024